After I finished my shopping at a local grocery store, I was checking out at one of their automated self-help registers. As I ran my groceries through the scanner, a customer came and waited his turn. At this moment, I only had a few items left and already packed two bags of scanned groceries. It didn't take long for me to "finish and pay"(It's a button on the screen).
When I walked to the end of the aisle and continued my packing, I took the divider and placed it in its slot, so he could start scanning and wouldn't need to wait.
"It's ok. I can wait,” the guy said.
Well, that's new. Usually, in this situation, it's either they start scanning right away, or wait a little while, then start scanning. Either case, it gives you pressure that makes you want to pace up.
"...xxxxx....." he said something from the other end of the register, which was about 5 feet away from me.
"What?" I said.
"...xxxxx....." still, I couldn't quite make out what he just said. It seemed like he had a teeth alignment problem and his words were scrambled.
"I'm sorry, I didn't quite get what you just said", I gave him a "sorry look" while I was still packing my last bag.
Then he walked closer, pointed at the divider and said, "You are the first one who knows how to use this."
This time I understood. "Glad it helps!" I replied. Then this guy started chatting away with a service boy standing near us and asking him if he saw anyone who knew how to use it. The boy said, "Well, during the time I work here...." I pushed my shopping cart away and didn't listen to the rest of their conversation.
All I can say is, I'm surprised that people around here don't quite know how to use things that are convenient for them. Sure, at a regular checkout register, people know when and where to grab the divider and place it in between their groceries. The clerk usually would also push the divider back to the customers, so they can place it on the conveyer belt. But, in the case of that do-it-yourself register, the divider is velcroed to the side at the end of the belt. Customers who are used to the old ones may not know where to find the divider. Perhaps I should write a letter to them and tell them people can’t spot it easily. Who knows? They may grant me a one-week free shopping as a token of showing their appreciation!