Business English for beginners/給初學者的商用英文

Business English for beginners/給初學者的商用英文

台灣英語網1.0 » 週六 8月 22, 2015 11:49 pm

Business English for beginners/給初學者的商用英文 (中英對照 精華文章)

Good morning/afternoon/evening
向你的朋友打招呼,你也許會說"Hi! How are you?" 在商業裡,無論如何,最適當和某人打招呼會說"Good morning/Good afternoon/Good evening." 記得也要包括別人的姓 "Good morning, Ms. Smith."
How may I help you?

不論你在哪一個領域,在你工作時的大部分時間可能會處理一些請求或提供一些協助。所以當有人過來需要請你幫忙,不論是你的客戶或老闆,你要微笑並且說"How may I help you?"
或者是"What can I do for you?" 要注意不要簡略的說 "What
do you want?"。 這個句子聽起來有點莽撞,特別是當你用錯誤的語調說這句話(在語尾用下降的語調會讓這句話聽起來不禮貌)。
I'm sorry/I will

當事情做錯,沒有一個人想要聽到藉口。所以要先道歉,然後接受。如果你不能回答問題或是回覆別人的要求時,就說, "我很抱歉..."這是最好的方式在爭端開始之前。例如,如果你不知道答案,就說"I� sorry, I don�
know the answer." 但是不要停留在那裡!繼續你要做的"But
I will find out." "I'm sorry" 要說你會關注他們的事情,然後"I will"確信你會得到幫助。 Would you mind?/Could you?/I'd appreciate.

除非你是top dog (老闆),你不需要讓你的聲音聽起來像是在下達命令。用問句的形式來做請求的說法比發布一個聲明還要好很多。"Would you mind looking at this report?" 或 "Could you take a look at
this?"這樣表達比"Look at this report." 還要合適。當你很有禮貌的作出一個請求,你的同事會更高興的答應你的要求! In my opinion/I'm afraid I don't agree

在工作上,當討論一個新的想法或專案,你需要很有禮貌表達你的想法讓大家知道,或是說明你不同意的地方。使用這個句子"In my
opinion � 在你的句子的剛開始告訴你的聽眾你仍然接受其他的觀點。假如你不同意某人的看法,你不能說"That's the dumbest idea I�e ever heard!"而是要說, "I'm afraid I don� agree."。小心使用你所用的每一個字,這樣才會讓和你一起工作的人更願意聽你說話。

Want to know the key to great business English? Be polite and professional! You don't have to be fluent to make a good impression, either. Here are some shortcuts for turning beginners into pro's!
Good morning/afternoon/evening To greet a friend, you might say, "Hi! How are you?" In business, however, it's more appropriate to greet someone by saying, "Good morning/Good afternoon/Good evening." Include their last name, too: "Good morning, Ms. Smith."
How may I help you? No matter what field you're in, much of your work probably involves handling requests or providing assistance. So when someone calls or comes to you for help, whether it's a customer or your boss, smile and say, "How may I help you?" or "What can I do for you?" Be careful to not simply say, "What do you want?" This phrase often comes across as rude, especially if spoken with the wrong intonation (a falling tone at the end of the sentence can make it sound impolite). I'm sorry/I will When something goes wrong, no one likes to hear excuses. So first apologize, and then take action. If you can't answer a question or meet a request, start with, "I sorry ? It's the best way to defuse a conflict before it starts. For example, if you don't know an answer, say, "I sorry, I don know the answer." But don't stop there! Follow with what you will do: "But I will find out." "I'm sorry" says you care about their concern, and "I will" assures them you'll help. Would you mind?/Could you?/I'd appreciate. Unless you're the top dog (the boss), you don't want to sound like you're giving orders. Phrasing requests in question form is much better than issuing a statement. "Would you mind looking at this report?" or "Could you take a look at this?" is more appropriate than, "Look at this report." When you make requests politely your colleagues will be much more likely to happily comply! In my opinion/I'm afraid I don't agree In business, when discussing a new idea or project, you need polite ways to get your thoughts across or indicate you don't agree. Using the phrase "In my opinion ? at the beginning of your sentence tells the listener that you're still open to other points of view. If you don't agree with someone, don't say, "That's the dumbest idea Ie ever heard!" Instead use, "I'm afraid I don agree." Choosing your words carefully will make the person youe working with much more willing to listen to you, too!

Source: ... 103-begbiz

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