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How to make a complaint politely in English/如何禮貌地使用英語來抱怨


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How to make a complaint politely in English/如何禮貌地使用英語來抱怨 (中英對照 精華文章)




當航空公司遺失了你的行李。當旅館洗衣員燙壞了你喜愛的衣服。當計程車司機向你索取過多的費用。當你出國時有時候你會碰到不如意的事情。 現在你可以做一些改變了!使用這些秘訣當你想要用英文適當的表達你的不滿。


有禮貌表示抱怨,不管你所遇到的情況有多不公平。說英文時,如果你使用間接的語言你將聽起來更有禮貌些。 這裡有一些例子提供你來參考︰


I'm sorry to bother you ...

開始說一句抱怨的話"I'm sorry to bother you"讓傾聽者那天可能已經聽到很多抱怨感到放鬆。如果情況並不是那麼嚴重,就可以這樣說。例如:"I'm sorry to bother you, but I wanted a baked potato, not fries."

Can you help me with this?

每一個人寧願聽到別人詢問而不是告知!因此,試著尋求協助來表達你的不滿,你可以這樣說︰"Can you help me with this? My shirt came back from the laundry missing buttons."

I'm afraid there may be a misunderstanding.

這是一個有禮貌的說法,如果你在訂機票、旅館或餐廳時,你更可這樣說:"Your information is wrong. Please fix it now."。當你到達的時候,並不是如你所預期,你可以這樣說。例如:"I'm afraid there may be a misunderstanding. I requested a non-smoking room."

I understand it's not your fault ...

當與某人處理問題,你經常會抱怨一下,他沒有直接回覆你,而問題也不是錯在於你!這樣說,將幫助你迅速解決問題。你可以和他處理問題時告訴他,你知道錯不在他們,然後直接表達問題︰"I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."

Excuse me, but I understood that ...

千萬不要這樣說讓人感到你非常了解,並懷疑他們可能試圖想要利用你。"Hey! You're trying to cheat me!"你可以間接藉由開始說明你知道什麼是對的︰"I understood that the taxi ride to the airport was only 25 dollars.",然後給他們一個機會來回覆你。





The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.


No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples:


I'm sorry to bother you ...

Starting a complaint with "I'm sorry to bother you" puts the listener ?who may have heard many complaints that day ?at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries."

Can you help me with this?

Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry missing buttons."

I'm afraid there may be a misunderstanding.

This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For instance, "I'm afraid there may be a misunderstanding. I requested a non-smoking room."

I understand it's not your fault ...

Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."

Excuse me, but I understood that ...

Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to respond.




Source: http://www.englishtown.com.tw/sp/teacher.aspx?articleName=189-complaint


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